Some companies need a little more than the public support over our mailing list. Public support is, well, public, which isn't always desirable when you have information on your servers and deployment that you don't necessarily want sticking around on the web. You're also one amongst a crowd of people, which can add delays in getting to your requests, and sometimes can result in misleading information from other people on the list.
We now offer private commercial support that guarantees faster responses, direct from a developer of Review Board. We can better help solve your problems and meet your needs.
For more information on our support contracts, see http://www.beanbaginc.com/support/contracts/
We can offer custom development of features on an hourly or per-project basis, depending on the work involved. Any custom development work is done on a first-come, first-serve basis. Contact us if you're interested.